Shipping Locations

We currently ship within Australia only and do not offer international shipping at this time.

Shipping Days & Hours

Orders are processed and shipped Monday to Friday between 9:00am – 5:00pm (AEST).

Orders are not processed on weekends or public holidays.

Processing Time

Please allow up to 2 business days for processing and handling before your order is dispatched. During busy promotional periods this timeframe may be slightly extended.

Shipping Options

Standard Shipping

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  Flat rate: $10 Australia-wide
  
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  Free standard shipping on orders over $200
  
• 
  Estimated delivery: 2–7 business days once dispatched
  

Express Shipping

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  Flat rate: $15 Australia-wide
  
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  Estimated delivery: 1–3 business days once dispatched
  
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  Orders must be placed before 12:00pm (AEST) to qualify for same-day express dispatch (Monday–Friday).
  

Delivery timeframes are estimates provided by the courier and may vary depending on location.

Clinic Pick-Up

Customers may choose to collect their order from our clinic. You will be notified via email when your order is ready for pickup.

Returns & Exchanges

Due to hygiene and safety reasons, we do not accept returns or exchanges on skincare or beauty products unless the item is faulty or has caused an adverse skin reaction.

If you believe your product is faulty or has caused a reaction, please contact us within 7 days of receiving your order and provide:

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  Your order number
  
• 
  A description of the issue
  
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  Photographic evidence of the product and/or reaction
  

Once assessed, we will advise the appropriate resolution which may include a replacement or store credit.

Incorrect Address or Failed Delivery

Please ensure your shipping details are correct at checkout. We cannot be responsible for parcels delayed or lost due to incorrect address details provided.

Treatment Packages, Memberships & Promotions

All treatment packages, memberships, prepaid treatments and promotional offers are non-refundable and non-transferable. They cannot be exchanged for retail products, gifted or transferred to another person.

If a treatment is no longer suitable due to a medical reason, change in skin condition, or a contraindication identified by our clinicians, the remaining treatment value may be transferred towards an alternative treatment deemed suitable at the clinic’s discretion.

Promotional offers and packages are subject to the specific terms and conditions outlined at the time of purchase. Treatments included within promotions cannot be refunded, exchanged for cash, or separated from the original promotional offer.

Membership pricing, package pricing, treatment inclusions and promotional offers are subject to change at any time. Previous promotions, packages or pricing cannot be honoured outside of their stated promotional period unless otherwise specified.

By purchasing a package, membership or promotional treatment offer, you acknowledge and agree to these terms and conditions.