1. Introduction

Farrago Skin & Body (“we”, “our”, “us”) is committed to protecting the privacy and confidentiality of all clients and website visitors. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By visiting our website or receiving our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect personal information including:

Personal & Contact Information

• 
  Name
  
• 
  Address
  
• 
  Phone number
  
• 
  Email address
  
• 
  Date of birth
  

Health & Treatment Information

• 
  Medical history relevant to your treatment
  
• 
  Allergies, skin conditions, contraindications
  
• 
  Treatment notes and progress records
  
• 
  Photos taken for treatment planning or results (with your consent)
  

Payment & Transaction Information

• 
  Billing details
  
• 
  Payment method information
  

Website & Digital Information

• 
  IP address
  
• 
  Device details
  
• 
  Cookies and tracking data
  
• 
  Online enquiry or booking form submissions
  

We only collect information necessary to provide safe, personalised and effective treatments.

3. How We Collect Information

We collect information when:

• 
  You complete client intake or consent forms
  
• 
  You book appointments online, over the phone, or in-clinic
  
• 
  You communicate with us via email, website forms, SMS, or social media
  
• 
  You undergo consultations and treatments
  
• 
  You visit our website or engage with digital content
  
• 
  You purchase products or services
  

Where reasonable, we collect information directly from you.

4. How We Use Your Information

We use your personal information to:

• 
  Provide treatments, consultations and personalised skin programs
  
• 
  Assess suitability and safety for services
  
• 
  Maintain accurate clinical records
  
• 
  Communicate about appointments, reminders, aftercare and clinic updates
  
• 
  Process payments and manage billing
  
• 
  Improve our treatments, services and website experience
  
• 
  Send marketing communications (only where you have consented, and with the ability to opt out anytime)
  
• 
  Meet legal or regulatory obligations
  

If you choose not to provide certain information, we may be unable to offer some services.

5. Disclosure of Personal Information

We will never sell your information.

We may disclose information to:

• 
  Healthcare professionals involved in your care (with consent)
  
• 
  Third-party service providers such as booking systems, payment processors, email/SMS providers or cloud storage services
  
• 
  Regulators or authorities where required by law
  
• 
  Insurers, where relevant to a claim
  

All third-party providers are required to protect your information and use it only for authorised purposes.

We will inform you if your personal information is likely to be disclosed to overseas recipients.

6. Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes:

• 
  Secure digital storage
  
• 
  Restricted staff access
  
• 
  Encrypted systems where applicable
  
• 
  Regular data backups
  
• 
  Staff training around privacy obligations
  

We retain your information only as long as required by law or as necessary for clinical and business purposes. When no longer needed, information is securely destroyed or de-identified.

7. Website Tracking & Cookies

Our website may use cookies and similar technologies to:

• 
  Improve site functionality
  
• 
  Personalise your browsing experience
  
• 
  Analyse website performance
  
• 
  Support online bookings and enquiries
  

You can disable cookies in your browser settings, but this may impact some website features.

8. Access, Corrections & Complaints

Access & Corrections

You may request access to personal information we hold about you or ask us to correct inaccurate, incomplete, or outdated information.

Complaints

If you have concerns about how your information has been handled, please contact us. We take all privacy complaints seriously and will respond within a reasonable timeframe.

Contact Details:

Email: info@farragoskinbody.com.au

Phone: 0478 880 192

Address: [Insert clinic address]

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted to our website and will take effect immediately upon publication. We encourage you to review this policy periodically.

10. Contact Us

For questions, access requests, corrections, or complaints, please contact:

Farrago Skin & Body

Email: info@farragoskinbody.com.au

Phone: 0478 880 192